Legal
Refund Policy
Inverto Digital | Effective Date: July 2025
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1. Introduction
At Inverto Digital, we are committed to delivering high-quality virtual assistant services, GoHighLevel development, AI automation, and white-label fulfillment to every client we work with. We invest significant time, resources, and expertise into every engagement - from the moment we begin understanding your business needs to the moment we deliver results.
To maintain the integrity of our services and ensure fairness to all clients, Inverto Digital operates under a strict no-refund policy. We encourage all prospective clients to thoroughly review this policy, ask questions before committing, and ensure they are confident in their decision before entering into any service agreement with us.
2. Our Commitment to Quality
Before any engagement begins, we take the time to understand your specific business needs, goals, and expectations. Our discovery call process exists precisely to ensure that both parties are aligned before any payment is made or work commences.
We match every client with the right specialist, manage delivery with full oversight, and maintain open communication throughout the engagement. Our commitment is to deliver work that meets the agreed scope with skill, care, and professionalism.
If at any point during an engagement you have concerns about the quality or direction of the work, we strongly encourage you to raise them with our team immediately. We would rather address an issue early than have a client feel dissatisfied with the outcome.
3. No Refund Policy
Once a Virtual Assistant has been placed or work on any service has commenced, all payments made to Inverto Digital are non-refundable. This applies to all service types, payment structures, and engagement models unless explicitly stated otherwise in a written agreement between both parties or as outlined under Section 12 of this policy.
If any issue arises with a placed VA, Inverto Digital will work to resolve it by providing a replacement VA in accordance with our VA Replacement Policy. A replacement will be arranged at no additional placement cost - however, no monetary refund will be issued under any circumstances.
By making a payment to Inverto Digital, you acknowledge and accept that once placement or work has begun, the payment is final and non-refundable. This policy reflects the nature of our services - once our team dedicates time, expertise, and resources to your engagement, those cannot be recovered.
4. Transparent Pricing
Inverto Digital is committed to clear and transparent pricing. All fees, payment structures, and billing terms are communicated to clients prior to finalising any service agreement. We encourage every client to:
Review all pricing details carefully before making any commitment
Ask questions about scope, deliverables, and payment terms during the discovery call
Seek clarification on anything that is unclear before signing any agreement or making any payment
Once a client has reviewed the pricing, accepted the service agreement, and made payment, the no-refund policy applies in full. It is the client's responsibility to ensure they are satisfied with the terms before proceeding.
5. Virtual Assistant Services
VA placements involve significant investment on Inverto Digital's part - including recruitment, vetting, training, and onboarding of the assigned specialist. As such:
No refunds will be issued once a VA has been matched and onboarding has commenced
If a client chooses to discontinue VA services after placement has begun, any fees paid for the current billing period are non-refundable
Where a VA is terminated or reassigned by Inverto Digital for performance reasons, we will make reasonable efforts to provide a replacement at no additional placement cost, in accordance with our VA Replacement Policy.
6. Project-Based Services
For any project-based engagement across Inverto Digital's services - including but not limited to CRM development, funnel builds, automation setup, AI bot development, marketing campaigns, and white-label fulfillment projects:
No refunds will be issued once work has commenced
Work is considered commenced upon receipt of payment and the beginning of the onboarding or briefing process
If a project is cancelled by the client mid-way through delivery, no refund will be issued for work already completed or in progress
Deliverables completed and handed over are non-refundable regardless of whether the client chooses to implement or use them
If a deliverable does not perform as expected following deployment, Inverto Digital will work with the client to identify and address the issue within the agreed scope - this does not constitute grounds for a refund
Issues arising from client-side changes to platforms, data, or configurations after delivery are not covered under any refund or remediation obligation
7. White-Label Fulfillment Services
White-label fulfillment engagements are governed by the same no-refund policy. Given the confidential and bespoke nature of white-label work:
Payments made for white-label fulfillment are non-refundable once work has commenced
Fees paid for the current billing period are non-refundable upon cancellation, regardless of how much of the period remains
Agencies are responsible for ensuring that the agreed scope accurately reflects the needs of their end clients before work begins
Inverto Digital is not liable for refund claims arising from disputes between the agency and their own clients
8. Done-For-You Marketing Services
For ongoing or campaign-based marketing services:
Monthly retainer fees are non-refundable once the billing period has commenced
Campaign setup fees and strategy fees are non-refundable once work has begun
Performance outcomes - including leads, conversions, reach, and ROI - are influenced by factors outside Inverto Digital's control and do not constitute grounds for a refund
Clients who pause or cancel marketing services mid-campaign are not entitled to a refund for the remainder of the billing period.
9. Subscription & Retainer Services
Where services are provided on a recurring subscription or retainer basis:
Subscription and retainer fees are billed in advance and are non-refundable for the current billing period upon cancellation
Monthly retainer fees are non-refundable once the billing period has commenced
Cancellation of a subscription takes effect from the next billing cycle, provided written notice is received before the renewal date
Cancellations received after the renewal date has passed will take effect from the following billing cycle - no refund will be issued for the period already billed
Inverto Digital is not responsible for charges resulting from a failure to submit a cancellation request in a timely manner
10. Discovery Calls
Discovery calls offered by Inverto Digital are complimentary and carry no charge. As no payment is made for a discovery call, this section is included solely for clarity - there is nothing to refund in relation to a discovery call.
We encourage all prospective clients to make full use of the discovery call to ask questions, clarify expectations, and ensure confidence in their decision before making any payment.
11. Exceptional Circumstances
Inverto Digital retains sole discretion to evaluate and grant refunds or service credits in exceptional circumstances. Situations that may be considered include:
Inadvertent overcharges or verified billing errors
Duplicate payments made in error
Situations where Inverto Digital is demonstrably unable to commence or deliver the agreed service through no fault of the client
Every situation will be assessed individually and on its own merits. The decision to grant a refund or credit in exceptional circumstances rests entirely with Inverto Digital and does not set a precedent for future cases.
To request consideration under exceptional circumstances, please contact us at [email protected] with full details of your situation.
12. Cancellation Policy
Clients may cancel any service engagement by providing written notice to Inverto Digital. The following applies upon cancellation:
All outstanding invoices become immediately due and payable
No refunds will be issued for fees already paid, including any prepaid retainer or subscription amounts for the current billing period
Work completed up to the cancellation date will be invoiced accordingly where payment has not already been received
Access provided to Inverto Digital or its VAs will be revoked promptly by both parties following cancellation
Where a project is cancelled before work has commenced and prior to any resource allocation by Inverto Digital, a service credit may be considered at our discretion - this is not a guaranteed refund
Outside of the above, your data stays with us and is not shared.
13. Dispute Resolution
If you have concerns or disputes regarding any aspect of our services or billing, we strongly encourage you to contact our team as early as possible. Many concerns can be resolved quickly through open communication.
To raise a concern, please contact us at:
Email: [email protected]
Phone: (307) 306-6466
Our team will acknowledge your concern promptly and work with you in good faith to reach a fair and reasonable resolution. Where a dispute cannot be resolved directly, it will be handled in accordance with the Dispute Resolution terms outlined in our Terms and Conditions.
14. Changes to This Policy
Inverto Digital reserves the right to amend, modify, or update this Refund Policy at any time. Changes will take effect upon the updated Effective Date being published on this page.
We recommend reviewing this policy periodically to stay informed of any updates. Continued engagement with Inverto Digital following any update to this policy constitutes your acceptance of the revised terms.
15. Contact Information
For any questions regarding this Refund Policy, please reach out to us directly:
Business Name: Inverto Digital
Address: 5900 Balcones Dr #6424, Austin TX 78731-4257
Email: [email protected]
Phone: (307) 306-6466
Website: invertodigital.com
16. Effective Date
This Refund Policy is effective as of July 23, 2026 and supersedes all previous versions.
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